Refund Policy

Overview

Defective or Damaged Products
If you receive a defective or damaged product, please contact us with images of the product within 7 days of receipt. We will gladly send you a replacement product or issue a full refund.

Lost Items in Transit
By placing an order with us, you agree to our shipping timelines. Most orders are delivered within the estimated timeframe, but external factors such as customs inspections may cause delays. If your order exceeds the displayed delivery timeframe by 10 business days, you can contact us to request a replacement or a full refund.

Returns
We accept returns for refunds. If you are not satisfied with your product, you can return it within 30 days of receiving it. To initiate a return, please contact us here: Team@amaralustra.com.

Lost or Stolen Packages
AmaraLustra is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided at checkout. In such cases, we will provide the following information to assist with your investigation:

  • Confirmation of delivery to the provided address
  • Delivery date
  • Tracking information
  • Carrier details

If you have any further questions, feel free to contact us!

We've helped 5000+ customers achieve their skin goals.

For any questions regarding our products or to receive assistance with your order, please email Team@amaralustra.com or fill out the following form, and you should receive a response within one business day. If you’re emailing about your order, please include your order number or the phone number or email used during checkout in your message.